Support Pattison Food Group employees in Langley, BC, troubleshooting business applications, hardware, operating systems, and network connectivity. This is a full-time position.

As a Level I Service Desk Technician, you will provide first-level incident support and resolution for business applications and hardware. You will troubleshoot email, internet connectivity, input and output devices, and applications. You will also document tickets, communicate status updates, and escalate unresolved issues.

Key Responsibilities:

- Resolve first-level business application and hardware incidents
- Troubleshoot operating systems, networks, email, and connectivity
- Support users by phone, email, remote connection, and messaging
- Use knowledge bases and FAQ resources to resolve incidents




- Escalate unresolved issues and update ticketing records

Requirements:

- Computer Science or Information Technology degree or diploma
- One or more years of relevant Help Desk experience
- Solid organization, time management, and prioritization skills
- Strategic, results-oriented thinking and problem-solving abilities
- Excellent verbal and written communication skills

Apply your troubleshooting, communication, and ticket documentation skills as a Level I technician supporting Pattison Food Group’s IT service desk.

📌 Level I IT Service Desk Technician (Langley)
🏢 Pattison Food Group
📍 Langley