STEMSOFT customer success and implementation expertise support biotechnology clients through global project stages, with early morning meetings for international customers.

As a Customer Success Account Manager at STEMCELL Technologies, you will manage client relationships from initiation through go-live. You will align STEMSOFT capabilities with customer needs, coordinate implementation phases, and build trusted advisor relationships. The work combines client advocacy, training, product adoption, and strategic engagement.

Key Responsibilities:

- Build relationships with key customer stakeholders and subject matter experts
- Guide clients through STEMSOFT implementation stages toward successful go-live
- Coordinate software installation, training, interfaces, and data migration




- Deliver end-user training on standard software functionality
- Advocate for priorities while generating billable revenue

Requirements:

- Bachelor’s degree and two to six years’ experience, or equivalent
- Customer success or support experience
- Ability to adapt workflows and educate clients effectively
- Advanced communication skills across stakeholder levels
- Success identifying expansion opportunities and driving product adoption

Apply customer success, implementation, communication, and training expertise to strengthen STEMSOFT adoption and client relationships.

📌 STEMSOFT Customer Success Account Manager (Burnaby)
🏢 STICA STEMCELL Technologies Canada
📍 Burnaby