Lead BMO retail banking with sales leadership and customer service expertise at 255 King Street North. Guide employees and build trusted customer relationships.
As Branch Manager, you direct, coach, and develop employees while delivering banking advice aligned with customer financial objectives. You build branch plans, grow relationships, and support profitability through personal banking and credit card solutions. This role requires sound judgment, regulatory awareness, and collaboration across BMO groups.
Key Responsibilities:
- Guide employees toward exceptional customer sales and service
- Develop and execute branch business plans
- Build community networks and referral relationships
- Monitor performance and implement gap-closing action plans
- Resolve complex customer situations or escalate appropriately
Requirements:
- Five to seven years of relevant experience typically
- Post-secondary degree or equivalent education and experience
- Previous supervisory or management experience
- In-depth retail banking products and branch operations knowledge
- Solid communication, analytical, influence, and collaboration skills
Apply branch leadership, retail banking knowledge, and customer-focused sales expertise to advance BMO performance and relationships.