Lead customer experience at TD Canada Trust in Yorkton, Saskatchewan, using coaching and operational leadership to support branch teams.

As Manager, Customer Experience II, you will mentor employees, strengthen customer conversations, and maintain operational excellence. The position supports scheduling, compliance, workflow management, complaint resolution, and complex branch administration. You will collaborate with One TD partners to address customer needs while guiding frontline performance and development. Your leadership will help maintain positive customer-facing areas and promote effective, equitable teamwork throughout the branch.

Key Responsibilities:

- Mentor employees through exceptional customer interactions and development objectives
- Maintain schedules, compliance, policies, procedures, and conduct guidelines




- Coach advice-giving strategies and customer conversation tactics
- Monitor workflows, prioritize tasks, and assign branch duties
- Support complaint resolution and administer complex daily branch duties

Requirements:

- Undergraduate degree or over three years of relevant work experience
- Knowledge of process management, banking solutions, and operational functions
- Proficiency with MS Office and internet applications
- Tactful communication with customers, partners, and management
- Solid organization, planning, time management, and influential leadership skills

Bring customer experience leadership, coaching, compliance knowledge, and operational skills to TD Canada Trust’s Yorkton branch.

📌 Branch Customer Experience Manager (Yorkton)
🏢 TD Bank Group
📍 Yorkton