You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

Location: hybrid

The Specialist, Supplier Relationship Management will report to the Manager, Supplier Relationship Management and will support the Operations team in the effective management of third‑party supplier relationships. This role is responsible for monitoring supplier performance, supporting operational delivery, coordinating escalations, maintaining accurate documentation, and contributing to process improvement initiatives. The successful candidate will demonstrate robust relationship management skills, analytical capability, sound judgment, attention to detail, and clear professional communication.

What will you do?

- Serve as a subject matter expert for initiatives involving new technologies, supplier service changes, process enhancements,



and operational improvements.
- Develop and maintain effective working relationships with suppliers, internal business partners, and Operations teams to support business objectives.
- Monitor supplier performance, including service levels, quality results, KPIs, forecasts, volumes, defects, trends, and turnaround times, to identify risks and improvement opportunities.
- Collect, analyze, and maintain supplier data to support scorecards, service reports, Business Review meetings, and informed business decision‑making.
- Collaborate with stakeholders and suppliers on production activities, including planning, scheduling, change validation, testing, issue management, and resolution.
- Manage end‑to‑end service provider escalation intake through resolution, ensuring timely follow‑up, clear communication, and appropriate action.
- Support supplier contract renewals, compliance & audit activities, and related governance, security, and contractual requirements.
- Lead or support special projects that improve productivity, operational efficiency, administration, automation, centralization, and service delivery.
- Develop and maintain training materials, procedure documentation, and SRM system information, including access configuration, performance tracking, updates, and audit records.




- Provide training and guidance to internal business partners on SRM systems, processes, and responsibilities.
- Contribute to a culture of continuous improvement, knowledge sharing, customer service, quality, innovation, and collaboration.

What do you need to succeed?

- Strong written and verbal communication skills, with the ability to engage professionally with stakeholders at multiple levels, suppliers, and business partners.
- Proven ability to work effectively in a complex, fast‑paced environment while managing competing priorities.
- Demonstrated accountability, ownership, and sound judgment in managing assigned responsibilities and outcomes.
- Strong client focus and collaborative approach, with the ability to build productive relationships across teams and suppliers.
- Excellent critical thinking and problem‑solving skills, particularly in reviewing processes, managing escalations, and resolving operational issues.
- Ability to work independently, identify practical solutions, and provide clear recommendations to leadership.
- Strong attention to detail, with the ability to connect detailed analysis to broader business objectives.
- Experience supporting transactional print, commercial print, tax production, or comparable operational processes.
- Ability to learn quickly and adapt to new processes, tools, and evolving business needs.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, OneNote, and Word.

Requirements

- This role requires Reliability Security Clearance.
- In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6‑consecuti

📌 Specialist, Supplier Relationship Management (London)
🏢 Sun Life
📍 London