Senior Business Architecture Advisor, Direct Distribution

Term November 23, 2026 to December 31, 2027 Job Opening ID 11853 Country Canada Number of Positions 1 Work Experience 7-10 Years Job Description

The client is looking for a senior business architectureadvisor to support direct distribution in personal lines insurance inidentifying and delivering its initiatives. The role sits upstream of delivery:prospect analyses, impact analyses and target architectures, aligned withthe overall solution and the organization's master plan. The person facilitatesworkshops with stakeholders, validates proposed solutions with businessanalysts and subject matter experts, and takes part in work planning (scope,breakdown structure, schedule, effort). They work with the direct distributionintegration architect and IT architects, ensuring alignment with thearchitecture team. The only experience explicitly named by the client is theimplementation of telephony and interaction management in a contact centre, onCXone, which places the targeted initiatives in the contact centre space.

Candidate sought : a business architect who has alreadydefined the business solution and target processes of a telephony orinteraction management implementation in a contact centre, ideally on CXone. Weare looking for the person who frames the initiative and advises stakeholders,not the person who configures the platform.

Key Requirements:





Mandates implementing telephony and interaction managementsystems in a contact centre, specifically CXone

Opportunity analyses, impact analyses or targetarchitectures

Defining, designing and documenting the businessarchitecture of initiatives (business solution, target processes, businessrequirements)

Requirements

PREFERRED

Facilitating meetings and workshops with stakeholders,business analysts and subject matter experts

Influence, leadership and advisory role with stakeholders

Participation in work planning (scope, breakdown structure,schedule, effort)

Profiles to Exclude:

CXone profile whose resume shows platform administration,configuration or development (scripts, routing, IVR), with no demonstratedopportunity analysis or target architecture.

Business analyst profile whose achievements cover gatheringand writing detailed requirements, with no responsibility for defining thebusiness solution or target architecture of an initiative.

IT or integration architect profile with technicaldeliverables only, no target processes or business solution on the resume.

Contact centre experience limited to operations or agentsupervision, with no involvement in a telephony or interaction managementimplementation project.

Business architecture profile with no telephony or contactcentre interaction management project on the resume.

📌 11853 (Levis)
🏢 Maarut
📍 Levis