Manufacturing account coordination at IMT Group requires relationship building, delivery tracking, and transparent communication across operating departments.

As Customer Success & Commercial Coordinator, you serve as a key link between customers and internal teams. The position supports order status, delivery performance, recovery plans, quality concerns, customer documentation, and portal activity. You will help maintain dependable customer communication across PC Forge and related IMT divisions.

Key Responsibilities:

- Communicate order status, delivery performance, and recovery plans
- Coordinate customer concerns with Quality and operating departments
- Maintain agreements, certifications, questionnaires, and commercial documentation
- Manage customer portal requests and document uploads




- Assist cross-selling across PC Forge, CJ Forge, Elite Finishing, and Elemental

Requirements:

- Three to five years in account management or project coordination
- Ability to read technical drawings and manufacturing specifications
- Strong problem-solving and conflict-resolution skills
- Advanced or intermediate Microsoft Office proficiency, especially Excel
- Conversational French considered an asset

Coordinate manufacturing accounts with accuracy, technical understanding, customer service, and cross-functional follow-through across IMT Group.

📌 Manufacturing Account Coordination Specialist (Port Colborne)
🏢 IMT Group
📍 Port Colborne