Manage ServiceNow configuration, access controls, and administrative settings for WestJet’s enterprise platform. Improve consistency through standards, documentation, and automation.

In this Intermediate Analyst role, you will maintain system properties, notifications, forms, lists, users, groups, roles, and access. You will monitor health, identify improvement opportunities, and apply platform standards, technical guardrails, and ServiceNow best practices while escalating specialized needs.

Key Responsibilities:

- Configure system properties, notifications, forms, lists, and settings
- Administer users, groups, roles, access, and licences
- Apply platform standards, guardrails, and ServiceNow best practices
- Identify opportunities to simplify, standardise, or automate administration




- Collaborate with developers and architects on complex changes

Requirements:

- Two or more years administering ServiceNow in an enterprise workplace
- Strong understanding of ServiceNow access management
- Experience maintaining platform functionality and configuration
- Ability to recognise development, architecture, or vendor escalation needs
- Strong documentation and communication skills

Use ServiceNow configuration, access administration, and continuous improvement skills to support WestJet’s stable enterprise platform.

📌 ServiceNow Configuration and Access Analyst (Calgary)
🏢 WestJet Group
📍 Calgary