CustomerServiceAdministrator

Location:Farnham

Salary:£26,500+Benefits

AbouttheRole

AprofessionalaccountancyfirmbasedinFarnhamislookingforanorganised,motivatedandcustomer-focusedCustomerServiceAdministratortojoinitsTaxDepartment.

Thisisanexcellentopportunityforsomeonewhoenjoyshelpingpeople,keepinginformationorganisedandensuringtasksarecompletedaccuratelyandontime.

YouwillworkcloselywithexperiencedTaxSpecialists,providingadministrativesupportandhelpingclientsmeettheirtaxobligations.

Thesuccessfulcandidatewillplayanimportantroleinmaintainingaccuratefinancialrecords,communicatingwithclients,managingdocumentationandsupportingthepreparationandsubmissionoftaxreturnstoHMRC.

Previousexperienceintaxoraccountancyisnotessential,asfulltrainingwillbeprovided.Thispositionisidealforsomeonewhoiseagertolearn,developnewskillsandbuildacareerintaxadministration.

KeyResponsibilities

- ClientCommunication:Communicatewithclientsbytelephone,emailandposttoanswerenquiries,requestrelevantinformationandprovideupdatesontheirtaxreturns.
- AdministrativeSupport:AssistTaxSpecialistswithdailyadministrativetasks,ensuringworkiscompletedaccuratelyandwithinrequireddeadlines.
- FinancialRecord-Keeping:Recordandmaintainfinancialtransactions,includingsales,purchases,income,receiptsandpayments.
- DatabaseManagement:Maintainaccurateclientdetails,updatedatabasesandensurerecordsreflectthelatestinformation.
- DocumentManagement:Organiseandmaintainelectronicandpaperrecordsinaccordancewithinternalproceduresanddataprotectionrequirements.
- TaxReturnSupport:Helpgatherandorganisetheinformationrequiredtosupportthepreparationandtimelysubmissionofclients’taxreturns.




- ProcessImprovement:Followestablishedproceduresandidentifyopportunitiestoimproveadministrativeefficiencyandthequalityofclientservice.
- TeamCollaboration:WorkcollaborativelywithcolleaguestosupportthesmoothrunningoftheTaxDepartmentanddeliveraprofessionalservicetoclients.

EssentialSkillsandRequirements

Theidealcandidatewillhave:

- Strongorganisationalskillsandtheabilitytoprioritisetaskseffectively.
- Excellentcommunicationskills,includingaconfidentandprofessionaltelephonemanner.
- Aproactiveandflexibleapproachtowork,withtheabilitytomanagecompetingprioritiesinabusyenvironment.
- Goodattentiontodetailandacommitmenttomaintainingaccuraterecords.
- Theabilitytoworktowardstargetsandmeetdeadlineswhilemaintaininghighstandardsofcustomerservice.
- GoodITskills,includingworkingknowledgeofMicrosoftWord,ExcelandOutlook.
- Apositiveattitude,willingnesstolearnandenthusiasmfordevelopingnewskills.
- Theabilitytoworkindependentlywhenrequiredandcontributepositivelytoateam.

DesirableExperience

Thefollowingexperienceorknowledgewouldbebeneficialbutisnotessential:

- Experienceworkingwithself-employedindividualsoroperatives.
- Anunderstandingofpersonaltaxation,accountancyorfinancialadministration.
- Previousexperienceinacustomerservice,officeadministrationorfinance-relatedrole.

SalaryandBenefits

Thepositionoffersasalaryof£26,500perannum,alongsidethefollowingbenefits:

- Full time,permanentemployment.
- 22daysofannualleave,increasingto25dayswithlengthofservice.
- WorkplacepensionthroughNEST,subjecttoapplicableeligibilityandenrolmentcriteria.
- On-siteparking.
- CycletoWorkScheme.
- AccesstoMedicash,includingahealthcarecashplanandadditionalbenefits.
- Professionaldevelopmentopportunities,includingtrainingsupportandanILMtrainingpartnership.

📌 Customer Service Administrator (Farnham)
🏢 Mulberry Recruitment
📍 Farnham