Workday payroll support and U.S. tax knowledge define this remote-first specialist position. Provide accurate employee assistance across a consolidated multi-state operation.
Opensity Solutions seeks a Payroll Tax Support Specialist reporting to the Payroll Tax & Operations Manager. You will serve 5,000–10,000 employees through Workday, owning the payroll mailbox and resolving tier-one cases. The position emphasizes written English, empathy, discretion, and consistent overlap with U.S. business hours.
Key Responsibilities:
- Monitor payroll mailbox and ticketing portal within SLA requirements
- Resolve pay, deduction, tax, and direct-deposit cases
- Produce pay statements, W-2 reprints, and VOE requests
- Escalate complex tax and processing issues with context
- Support bi-weekly payroll and inquiry spikes
Requirements:
- Three-plus years in payroll, HR shared services, or employee support
- Beginner-to-intermediate U.S. tax compliance knowledge
- Knowledge of gross-to-net payroll, taxes, and deductions
- Workday and ticketing or case-tool experience preferred
- Fluent English and U.S. business-hours overlap
Apply payroll expertise, Workday familiarity, and empathetic communication to accurate multi-state employee support at Opensity Solutions.