Emergency Medical Call Taker (EMCT)

BC Emergency Health Services

Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1

Job Type: Irregular, full-time

Wage: $36.24 hourly

Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year (shifts typically run 2x 12-hour day shifts, followed by 2x 12-hour overnight shifts, then 6 days off)

Start Date: April 12, 2027

Who you are

You are a calm and decisive individual with a keen interest in health care. You’re a positive “phone person” who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited Bring your call‑centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What you’ll do

The role of Emergency Medical Call Taker (EMCT) is the first point of contact in 9‑1‑1 calls that are directed to ambulance services. Working in a call‑centre environment, the EMCT provides support to the public via telephone in cases of emergency medical situations. Gathering and sharing vital information, the EMCT is the liaison between the caller, dispatch team, paramedic crews, and hospitals. Every day will be different, but during any given shift, the following tasks can be expected:

- Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
- Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly




- Take a leadership role while actively building relationships with team members and callers
- Actively seek win‑win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

To learn more about the EMCT role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker

What you bring

Initial Qualifications:

- Completion of Grade 12 or equivalent
- Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training)
- 2+ years’ experience in customer service
- Experience in a call centre is an asset
- Fluent spoken and written English
- Minimum typing speed of 30WPM (net)
- Valid Medical Priority Dispatch System (MPDS) certification. Although not a requirement, those candidates with current MPDS certification will be given preference and priority. (To obtain or learn more about the MPDS certification, visit: Courses - Priority Dispatch. Please email a copy of your MPDS certification to PCCP Recruitment .)

Additional Skills & Knowledge

Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.



Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti‑racism and accompanying reports (BC DRIPA, TRC, etc.).

What you’ll be assessed on

Shortlisted candidates will be invited to complete an online CritiCall assessment. This test will assess several pertinent skills, which will include, but is not limited to:

- Keyboarding and Data Entry
- Listening
- Reading Comprehension

Please note, typing speed is an important skill for working in the Call Centre. Unsure if you can type at least 30 words per minute? You can measure and practice your typing skills here: https://www.typingtest.com/

Successful candidates who receive an offer of employment must obtain a satisfactory Medical Assessment, Hearing Test and Criminal Record Check clearance by their designated date prior to their start date.

Next Steps in the Recruitment Process

Shortlisted candidates will receive an email invitation to complete the CritiCall assessment online. To be considered for this position, you must pass this assessment. You will be given up to three (3) hours to complete the assessment. Successful candidates will then be asked to complete a pre‑screening personality assessment – this is not an elimination test, but a tool used to determine best fit from our candidate pool. Applicants

📌 FULL TIME Irreg Emergency Medical Call Taker (Victoria)
🏢 Provincial Health Services Authority
📍 Victoria