Manage guest services operations at 123 Queen Street West in Toronto, coordinating front office activities, staffing, and financial objectives. Work full time in an entry-level management position supporting Sheraton Centre Toronto Hotel.

This position assists with daily operations across Front Desk, Bell/Door Staff, Switchboard, and Concierge/Guest Services. You will monitor standards, prioritize goals, address conflicts, and support room revenue and occupancy procedures. The position also contributes to guest information tracking, supplies, uniforms, training, and administrative work.

Key Responsibilities:

- Manage daily operations while meeting quality and customer expectations
- Develop goals and plans to organize front office work
- Supervise staffing for guest service and financial objectives




- Train staff on credit policies and procedures
- Support same-day selling to maximize room revenue and occupancy

Requirements:

- High school diploma or GED and two years related experience
- Or a two-year degree in Hotel and Restaurant Management
- Ability to analyze information and solve problems
- Understanding of Front Desk financial goals and objectives
- Ability to communicate with supervisors, peers, and subordinates

Coordinate hotel guest services, front office standards, staffing, and financial priorities at Sheraton Centre Toronto Hotel.

📌 Hotel Guest Services Operations Manager (Toronto)
🏢 Sheraton Hotels & Resorts
📍 Toronto