Support critical business applications as a Corporate Systems Analyst managing incidents, upgrades, integrations, and operational impacts in Cambridge, Ontario.
Parrish & Heimbecker, Limited offers a full time, permanent Systems Analyst position within its Corporate division. This role investigates recurring support trends, recommends problem management actions, and coordinates application maintenance. You will collaborate with internal and external teams while maintaining accurate JIRA records and meeting defined standards.
Key Responsibilities:
- Analyze ticket trends and recommend problem management actions
- Assess operational impacts of vendor maintenance and upgrade packages
- Analyze integration errors and system issues
- Lead resolution of high-impact and priority incidents
- Maintain accurate incident and request documentation in JIRA
Requirements:
- At least two to five years in System Analyst or similar work
- Strong analytical and problem-solving skills for conceptual situations
- Knowledge of JIRA or comparable task tracking tools
- Ability to collaborate with cross-functional teams
- Interest in leading and managing people
Use incident management, application support, and analytical skills to strengthen corporate systems and service delivery at P&H.;