At Caesars Windsor, it is our mission to create the extraordinary! One of over 50 Caesars Entertainment properties worldwide, we create spectacular worlds that immerse, inspire and connect you. We don't perform magic, we create it with excellence ! At the core of our mission and vision ar three powerful values that set the tone for everything we do. Those values are: Blaze the Trail, All in on Service and Together We Win.

Job Summary

Reporting to the Manager, Front Office, Windsor Casino Limited, the Assistant Manager Hotel – Dual oversees the operation of the hotel inventory and staff to ensure that standards are met and maintained.

Roles and Responsibilities

- Supervise the guest service staff, coaching and training.
- Respond to guest inquiries and concern letters.
- Maintain staff attendance while managing appropriate staffing levels.
- Verify and maintain accurate house counts, room status information and SAFLOK master key control.
- Oversee all cash handling, check cashing and credit policy procedures.
- Monitors and controls the allocation of hotel rooms.
- Provides recommendations and feedback on existing policies/procedures that relate to operations of the guest services department and provides guidance on interpretation of current policies and procedures to staff.
- Maintains and logs reservations and assists in registering guests for VIP and marketing events when needed.
- Ensures the Guest Service Representatives meet service standards in accordance with internal standards.
- Liaises with other departments Marketing, Direct Mail and Entertainment to ensure that communication of events and details are passed on to staff.
- Leads the team by daily coaching and training of new events and promotions.
- Confirms and verifies hours of work using the automated payroll system and maintains/track payroll information and personnel attendance records.
- Resolves guest problems efficiently and in a courteous manner.



Answers questions and offers assistance by providing accurate information on any services relating to the hotel.
- Responds to emergency situations in the Hotel including fire alarm activation, weather emergencies and guest emergency calls.
- Proficient to work all 3 shifts (AM – PM – Night)
- Complies with Windsor Casino Limited policies and procedures.
- Performs any and all related tasks as assigned by management.
- Upholds the highest standard of internal and external customer service living Caesars Brand values of ?Integrity?, ?Service with Passion?, ?Celebrating Success?, ?Diversity?, ?Caring Culture? and ?Rigor?.

Qualifications

- 3 years front desk experience and/or 2 years supervisory experience in a fully automated hotel front office operation.
- Grade 12 or equivalent.
- Ability to communicate effectively, both verbally and in writing.
- Ability to stand for the duration of the shift.
- Must be able to work all shifts.
- Occasional light lifting required.
- Knowledge of word processing applications, spread-sheeting applications, industry related software applications and e-mail applications.
- Superior verbal communication skills, coupled with the ability to communicate effectively in writing.
- Exceptional organizational skills with a high level of attention to detail.
- Ability to obtain a police clearance.

To view or apply directly to any available positions at Caesars Windsor, please visit careers.caesarswindsor.com. Applicants must be at least 19 years of age to work for Caesars Windsor. French Language skills considered an asset.

Caesars Windsor has created policies and procedures to meet the requirements of the Accessibility for Ontarians with Disabilities Act 2005. Accommodations are available for applicant with disabilities in accordance with applicable laws. If you require accommodation, please contact us to discuss appropriate accommodation measures.

Pay: $55,000.00-$60,000.00 per year

Experience

- Front desk: 3 years (preferred)
- Supervisory: 2 years (preferred)

Work Location: In person

📌 Assistant Manager Hotel-Dual (Windsor)
🏢 Caesars Entertainment
📍 Windsor