Serve Scotiabank customers in Chilliwack, British Columbia, using strong relationship-building and technical skills. Help clients navigate banking needs throughout their branch journey.
As a Senior Customer Experience Associate, you will represent Scotiabank within its Canadian Banking Branch network. The position centers on exceptional service, meaningful conversations, and customer support. You will identify simple sales opportunities, explain concepts clearly, and introduce digital banking options.
Key Responsibilities:
- Lead the lobby and appropriately triage or assist customers
- Build strong customer relationships throughout each banking journey
- Open day-to-day accounts and fulfill pre-approved credit opportunities
- Process GICs and identify simple sales opportunities
- Demonstrate mobile banking applications and digital services
Requirements:
- Experience conducting easy sales and proactive marketing calls
- Experience providing financial advice and customer service
- Strong technical skills for digital banking demonstrations
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
Use customer service, financial advice, and digital banking skills as a Senior Customer Experience Associate at Scotiabank.