Help customers find MRO products, manage returns, and resolve service questions at W.W. Grainger through product expertise and responsive communication.
As an Inside Customer Service Representative, you will support customers with sourcing, substitutions, quotes, and complaints. You will develop knowledge through research and lunch n’ learns while following safety, quality, billing, and freight procedures. Industrial or safety product knowledge is preferred.
Key Responsibilities:
- Source requested products and recommend substitutions
- Follow up on customer complaints and back orders
- Process returns under Quality Systems procedures
- Improve product knowledge through research and learning
- Follow WFS health and safety protocols
Requirements:
- One to two years previous customer service experience
- Knowledge of industrial or safety products preferred
- Superior interpersonal and problem-solving skills
- Self-starter who takes action toward goals
- Knowledge of dangerous goods and WHMIS required
Use product research, customer care, and problem-solving skills to support MRO requests and service standards at W.W. Grainger.