Resident relations and lease renewals anchor this MoveSmart Rentals position, with on-site responsibility for tours, objections, and retention.

The On-Site Leasing Administrator helps prospective renters become residents while supporting existing residents through renewal conversations. You will identify reasons residents may move, address objections, and follow up after concerns are handled. The position also includes leasing administration, advertising support, and occupancy-focused records.

Key Responsibilities:

- Build professional relationships with existing residential tenants
- Contact residents approaching lease-end dates
- Address renewal objections and communicate property value
- Identify recurring concerns that could contribute to turnover




- Prepare vacant suites and leasing areas for tours

Requirements:

- Relevant experience in retention, hospitality, sales, or resident services
- Lease renewal or customer retention experience strongly valued
- Ability to manage leasing and renewals simultaneously
- Solid relationship-building and follow-up skills
- Comfort conducting tours and discussing renewal decisions

Use resident relations, renewal outreach, and leasing judgment to help MoveSmart Rentals maintain occupancy and reduce avoidable turnover.

📌 Property Leasing and Resident Relations Specialist (Kitchener)
🏢 MoveSmart Rentals
📍 Kitchener