Optimize digital customer experiences and marketing programs with Superior Propane, using analytics, testing, and customer insights. This hybrid-eligible role initially supports GTA-based employees remotely. Reporting to the Senior Marketing Manager, Brand and Communications, this specialist executes customer-facing digital experiences across the United States and Canada. The work includes customer communications, onboarding, engagement, and self-service improvements. Success depends on digital analytics, customer journey activities, personalization, and cross-functional collaboration. Key Responsibilities:

Execute and optimize portals, mobile applications, and self-service tools Deliver onboarding, activation, and digital adoption programs Manage communication calendars and coordinated customer contact plans Analyze feedback, behavioural insights,



and journey performance data Run testing across communications, content, and digital touchpoints Requirements:

Bachelor's degree in marketing, business, communications, or related field Five-plus years in digital or customer marketing disciplines Experience using analytics and customer insights for optimization Experience supporting customer-facing digital platforms and self-service Experience with testing, experimentation, personalization, or optimization Bring digital marketing, customer journey, and analytics expertise to improve Superior Propane engagement, adoption, satisfaction, and retention.

📌 Digital Customer Experience Specialist (Winnipeg)
🏢 Superior Propane
📍 Winnipeg