Represent Stingray’s music, media, and technology services through empathetic customer support and issue analysis. This temporary contract includes hybrid work in Montreal.

This Customer Experience Specialist helps ensure every customer receives an optimal experience. The work combines email support, deductive analysis, and careful escalation of product issues. You will address responsible situations with a positive attitude, gather information for reports, and collaborate with Technical, Content, and Delivery Teams.

Key Responsibilities:

- Ensure positive experiences for Stingray customers
- Clarify reports and isolate specific product issues
- Explain responses that resolve customer concerns quickly
- Reproduce issues requiring specialized team escalation
- Follow up to confirm prompt resolution

Requirements:

- Minimum three years in a comparable position
- Empathy, decisiveness, and commitment to helping customers
- Strong written and verbal English and French
- Ability to work independently and within teams
- Availability nights, weekends, and holidays

Use customer empathy, deductive skills, and clear bilingual communication to represent Stingray and resolve service concerns.

📌 Stingray Customer Experience Analyst (Montreal)
🏢 Z953
📍 Montreal