Assess pet insurance claims up to £10,000 for Admiral in Peterborough, using explicit communication across phone, webchat, and email channels. Work hybridly, spending two days weekly in the office or more if preferred.

As a Pet Claims Handler, you will manage Admiral and MoreThan portfolios within a growing UK insurance business. The role suits an ambitious individual starting a Claims career, with responsibilities spanning veterinary fee claims, customer engagement, and operational coordination. You will also support business change and process improvement activity.

Key Responsibilities:

- Assess new and continuation pet insurance claims up to £10,000
- Handle customer contact through telephony, webchat, and email
- Follow processes supporting effective business change projects




- Coordinate customer and claims-related activity with colleagues
- Contribute to claims process and customer journey improvements

Requirements:

- Strong communication skills and detailed, accurate working
- Ability to prioritise varied responsibilities and recommend solutions
- Positive approach to rapport-building and peer collaboration
- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to multitask in a fast-paced environment

Develop your Claims career by assessing pet insurance claims while supporting customers, colleagues, and process improvements at Admiral.

📌 Pet Insurance Claims Handler (Peterborough)
🏢 Admiral
📍 Peterborough