Support Ameresco customers through level one troubleshooting, data review, and timely service across phone, email, chat, and ticketing systems. This role focuses on explicit communication.

As a Data Analyst I, you will serve as the first support contact for AssetPlanner clients. You will assist with data entry, imports, best practices, and basic technical issues. The position also includes incident tracking, documentation, escalation, and customer training during implementations.

Key Responsibilities:

- Respond to support requests through phone, email, chat, and tickets
- Troubleshoot data entry, imports, review, and basic technical issues
- Log, prioritize, track, and escalate incidents and service requests
- Update client knowledge base and user support documentation




- Provide implementation training and complete scheduled client check-ins

Requirements:

- Bachelor’s degree or diploma with one year SaaS experience
- Five years SaaS technology experience may replace education requirements
- Familiarity with Microsoft 365, especially Excel and PowerPoint
- Ability to quickly master new software tools
- Professional verbal, written, and interpersonal communication skills

Apply customer support, SaaS, data management, and communication skills as an Ameresco Data Analyst I supporting AssetPlanner clients.

📌 SaaS Customer Support Data Analyst (Calgary)
🏢 Ameresco
📍 Calgary