Technical support expertise meets overnight operations at RideCo in Waterloo Region, troubleshooting platform issues and supporting customer service delivery. Work Tuesday through Saturday, 11pm to 7am.

As a Technical Operations Analyst on RideCo’s Customer Success & Operations team, you will manage requests, troubleshoot technical issues, and support KPI-focused service delivery. You will help clients and internal stakeholders resolve inquiries while contributing to onboarding and system performance. The role supports RideCo’s cloud-based software platform for on-demand transit.

Key Responsibilities:

- Learn and support the RideCo software platform
- Respond accurately to customer questions and concerns
- Identify, reproduce, and log product defects




- Document customer interactions in ticketing systems
- Participate in incident response and scheduled on-call responsibilities

Requirements:

- Three or more years in technical support or related roles
- Demonstrated technical problem-solving abilities
- Experience with Microsoft Office Suite or Google Workspace
- Ability to manage priorities with sound judgment
- Availability for Canadian and United States client travel

Apply technical support, troubleshooting, customer service, and incident response skills to RideCo’s overnight operations team.

📌 Technical Support Operations Analyst (London)
🏢 RideCo
📍 London