About the Opportunity

- Manage an assigned portfolio of customer accounts in accordance with established credit and collection procedures, with a focus on reducing outstanding balances, minimizing bad debt, and improving cash flow.
- Monitor overdue accounts and conduct consistent follow-ups, prioritizing collection efforts based on account status, payment history, and outstanding balances.
- Negotiate payment arrangements, monitor payment commitments, and address disputed balances or invalid claims to secure timely payment.
- Identify accounts presenting potential credit risk and recommend appropriate next steps, including credit restrictions or escalation for further recovery action.
- Perform customer account reconciliations and investigate outstanding balances, unapplied cash, and credit adjustments.
- Maintain accurate and detailed records of collection activities, customer communications, payment commitments, and account disputes.
- Coordinate with cash application and other finance functions to resolve payment allocation issues, outstanding deductions, and billing discrepancies.
- Initiate requests for account adjustments, corrections, and supporting documentation as required.





Customer Service & Internal Collaboration

- Respond to customer inquiries regarding account balances, invoices, payments, and outstanding issues in a timely and professional manner.
- Work with internal departments to investigate and resolve issues affecting payment processing and account status.
- Communicate payment terms, account procedures, and available billing or payment options to customers.
- Develop and maintain professional relationships with customers to encourage timely payments and support ongoing business relationships.
- Partner with sales and other internal stakeholders to resolve account disputes, address aging receivables, and improve collection outcomes.

About You

- 5+ years of collection experience in a high-volume b2b setting
- CCP designation or enrolment in the CCP program is an asset
- Proficient in excel. (pivot tables, vlookups)

Pay Range

$60,000 - $75,000 / year

Requirements

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.

📌 Collections Specialist (Vaughan)
🏢 Vaco
📍 Vaughan