Support customer loyalty and retention through bilingual English/French service leadership. This remote Toronto-based position manages escalations and customer experience issues.

The Customer Service Manager Canada supports internal and external customers while keeping the contact center efficient. You will take ownership of customer issues, coordinate cross-border resolutions, and promote strong customer relations. The role also supports supervisors, team planning meetings, and Canada-specific service expectations.

Key Responsibilities:

- Respond to customer requests, escalations, and operational communications
- Support bilingual English/French customer interactions and escalations
- Partner with teams on cross-border fulfillment issues




- Support supervisors resolving daily delivery and fulfillment problems
- Promote valuable relations between internal and external customers

Requirements:

- Proven contact center manager or supervisor experience
- Experience supporting Canadian customers, operations, or escalations preferred
- Customer service support experience
- Strong client-facing communication and teamwork skills
- Canadian French proficiency preferred

Use bilingual service leadership, escalation ownership, and customer experience expertise to support S&S; Activewear customers across Canada.

📌 Bilingual Customer Experience Manager (Toronto)
🏢 Activewear
📍 Toronto