Support sales teams through complex cases, process expertise, and personalized service at iA Financial Group in a hybrid work workplace. Your guidance helps distribution networks work efficiently and consistently.

As a Sales Team Support Specialist, you will serve internal sales teams and distribution networks as a specialized resource. You will explain processes, systems, tools, products, and administrative requirements while coordinating issue resolution. The position also contributes to training, knowledge transfer, and continuous improvement across sales support practices.

Key Responsibilities:

- Deliver personalized end-to-end service to sales force stakeholders
- Analyze complex cases and coordinate solutions through resolution
- Provide technical, administrative, and educational process support




- Develop training sessions, learning capsules, and reference tools
- Identify recurring issues and recommend operational improvements

Requirements:

- College diploma and more than five years related experience
- Extensive knowledge of individual insurance products and systems
- Understanding of financial advisors and distribution networks
- Excellent analytical, problem-solving, judgment, and prioritization skills
- Advanced French and English; Microsoft Office proficiency

Bring insurance knowledge, analytical judgment, and service expertise to strengthen sales support at iA Financial Group.

📌 Sales Operations Support Specialist (Quebec City)
🏢 iA Financial Group
📍 Quebec City