Order quoting and customer follow-up are central to this W.W. Grainger, Inc. service role supporting requests, complaints, and product needs.

As an Inside Customer Service Representative, you will turn customer and WFS Account Manager requests into accurate quotes and orders. You will maintain product knowledge through research and learning sessions while managing follow-up and inquiries. Success requires transparent communication, relationship building, computer proficiency, and knowledge of dangerous goods and WHMIS regulations.

Key Responsibilities:

- Quote and process customer-requested orders
- Follow up on quotes, complaints, and back orders
- Research products and continuously build product knowledge
- Provide requested product substitutions and savings
- Follow Health and Safety policies and procedures

Requirements:

- Minimum one to two years customer service experience
- Exceptional service and relationship-building abilities
- Clear, organized, and effective communication
- Self-starter with strong time management
- Computer proficiency and problem-solving skills

Use accurate quoting, organized follow-up, and product knowledge to support customers through W.W. Grainger, Inc. service.

📌 Order Quoting Customer Service Representative (Windsor)
🏢 WFS Canada
📍 Windsor