Lead front office operations at InterContinental Toronto Centre, using guest service expertise and hotel management skills in downtown Toronto. Deliver polished experiences across every arrival.

As Front Office Manager, you will oversee guest registration, reservations, concierge, bell, telephone, and business center services. You will direct staff scheduling, training, service standards, security, and cash handling. The position focuses on guest satisfaction, operational consistency, and hotel profitability.

Key Responsibilities:

- Manage daily front office operations and staff assignments
- Schedule, train, and communicate departmental goals
- Resolve complaints and implement service recovery guidelines
- Inspect public areas and correct appearance deficiencies




- Control labor costs, expenses, and front office revenue

Requirements:

- Bachelor’s degree in Hotel Management or Business Administration
- Three years’ front office or guest service experience
- Management experience or equivalent education and experience
- Fluent English; additional languages preferred
- Availability for nights, weekends, holidays, and travel

Bring front office leadership, guest service, and financial management skills to InterContinental Toronto Centre in downtown Toronto.

📌 Front Office Manager Toronto Hotel
🏢 IHG
📍 Toronto