Shape Conversational AI strategy and customer experiences as Enercare’s Digital Product Owner in Markham, Ontario. Apply product ownership and analytics skills daily.

This regular, full time role owns Enercare’s current and future AI-powered customer interactions across outbound and inbound channels. You will define product vision, roadmap, objectives, and prioritized backlogs. The role translates customer, business, and operational problems into requirements and acceptance criteria. It also uses performance data and feedback to guide decisions.

Key Responsibilities:

- Maintain Conversational AI vision, roadmap, objectives, and prioritized backlog
- Translate problems into product outcomes, requirements, and acceptance criteria
- Prioritize trade-offs across value, benefits, risk, impact, and effort




- Monitor KPIs and targets to diagnose underperformance
- Communicate priorities, risks, decisions, and performance to stakeholders

Requirements:

- Three to five-plus years in product ownership or management
- Bachelor’s degree in a related technical, business, or analytics field
- Strong analytical, communication, stakeholder management, and collaboration skills
- Experience working in Agile environments, with Scrum required
- Conversational AI, IVR, APIs, or integrations knowledge is an asset

Bring product ownership, analytics, and stakeholder leadership to Enercare’s evolving Conversational AI experiences in Markham.

📌 Conversational AI Product Owner (Markham)
🏢 ENERCARE
📍 Markham