Unify software support across Canada and New Zealand as a remote Team Lead with Trimble Forestry, focused on coaching and customer communication.

This Support Manager role leads front-line operations across two key regions and strengthens a single-team operating rhythm. You will develop support professionals, manage daily resources, and improve operational output. The position also involves SLA tracking, incident trends, and approved AI tools.

Key Responsibilities:

- Create seamless operating rhythms for global support coverage
- Develop team members and raise communication standards
- Manage daily resourcing for consistent service delivery
- Track SLAs and support performance across time zones
- Use approved AI tools to enhance resolution quality

Requirements:

- Three or more years in software or technical support
- Team leadership or progressive lead experience
- Coaching, accountability, and process improvement background
- Familiarity with ITIL framework best practices
- Collaboration experience across diverse global teams

Lead Trimble Forestry’s global software support team with coaching, SLA management, ITIL practices, and robust customer communication.

📌 Global Software Support Team Lead (British Columbia)
🏢 Trimble
📍 British Columbia