Infosys is seeking a Lead Consultant with rich expertise in IFS PSO Techno Functional lead to drive large transformation programs for the client. Infosys is seeking a Senior Consultant / Lead Consultant with robust techno-functional expertise in IFS PSO, IFS Field Service Management, and IFS Cloud to lead AMS delivery for a Canada-based client. The ideal candidate will act as a domain SME, bridge business and technology teams, drive production stability, own solution-quality outcomes, and guide onshore-offshore teams across incident, problem, change, release, and enhancement cycles.

The role requires the ability to translate business needs into scalable IFS capabilities, provide hands-on configuration and troubleshooting, manage stakeholder expectations, and continuously improve field service operations, scheduling performance, mobile workforce enablement, and AMS governance

Required Qualifications:

- Candidate must be located within commuting distance of Mississauga, Ontario and willing to travel to client location on need basis.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 7 years of Information Technology experience
- Candidates authorized to work for any employer in the Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Required Skills:

- Experience in Architecture/Design /Detailing of Processes and Problem Definition
- Should have in depth functional & knowledge in IFS FSM / WFM or Mobile Work order relevant to Utilities,



Telco industries
- Should have worked on configuration of FSM Cloud application, identify and plan for customization to meet the customer requirements, etc.
- Should also understand the FSM processes/technologies and integration of the same with other downstream systems.
- PoC ideation, creation and demonstration to client
- Minimum 10 years of experience in IFS FSM Cloud & FSM legacy apps

IFS PSO and Scheduling Optimization

- Configure and support planning and scheduling optimization aligned to field-service demand, resource capacity, appointment windows, travel constraints, skill matching, and business rules.
- Analyze scheduling exceptions, dispatch outcomes, optimization performance, and operational constraints to recommend improvements for service delivery and workforce productivity.
- Work with business users to validate scheduling rules, operational calendars, coverage models, and appointment-booking processes.

IFS Mobile work order:

- Service app/Maintenance App
- Mobile workflow configurations for Request task/work task, activity type/Work type
- Survey configurations
- Custom configurations such as Lobby, Custom fields, Page configurations etc..

Service Management: (Added advantage)

- Service quotation to Order Process
- Service request to Request task




- Work order to work tasks for preventive maintenance
- Service catalog configuration, Standard tasks
- Resource group, resource id configuration for Person, person Group and Equipment
- Scheduling parameter configurations such as Scheduling resource, scheduling work / activity types, Scheduling Datasets, Technician Max\Min travel, lunch break, flexible break etc.
- Company, Site, Customer, location, user and person setup.

Preferred Qualifications:

- 12-15 years of experience as an IFS PSO Cloud Consultant SME.
- Deep understanding of IFS Cloud architecture, data model, configuration, and security.
- Strong problem-solving, analytical thinking, and troubleshooting skills.
- Ability to manage multiple priorities, work independently, and deliver in fast-paced environments.
- Experience optimizing scheduling, routing, capacity planning, and workforce operations.
- Strong communication skills (telephone, email, and face to face) and high customer orientation.
- Experience in mentoring teams and driving quality standards.
- IFS PSO Cloud certifications.
- Lead Delivery for IFS PSO / Field Service Management with accountability for service quality, SLA adherence, issue resolution, and continuous improvement.
- Own techno-functional analysis across service management, scheduling, mobile work order, supply chain touchpoints, integrations, configuration, data, security, and operational reporting.
- Partner with client business SMEs, IT stakeholders, program managers, project managers, product owners, and offshore teams to shape solutions and deliver predictable outcomes.
- Drive production-sup

📌 Lead Consultant (Mississauga)
🏢 Infosys
📍 Mississauga