Job Category: Leadership
Hospital Location: Newmarket ON
Job Type: Permanent, Full time
Number of Positions: 1
Minimum - Maximum Hourly Rate: $64.94 - $77.20

Benefits

- Progressive health and dental benefit plans.
- HOOPP pension plan with employer and employee premium sharing.
- Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

Qualifications

- Baccalaureate degree in Nursing or recognized equivalent required
- Current certificate of registration with the College of Nurses of Ontario
- Basic Cardiac Life Support (BCLS), level II: Basic Rescuer Certification
- Minimum three (3) years leadership experience
- Minimum five (5) years direct patient care experience in acute care setting
- Advanced problem solving and analytical skills
- Deep knowledge of hospital operations
- Effective time management, organizational and prioritization skills
- Knowledge of CNO professional standards
- Working knowledge of union/hospital collective agreements
- Critical Care and/or Emergency Experience preferred
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills
- Models behaviour that is aligned with the values of Southlake Health

Professional Affiliations / Memberships

- Member of Registered Nurses Association of Ontario (RNAO) preferred

Responsibilities

The Clinical Support Manager is an integral member of the hospital management team. They provide leadership during off-business hours and weekends to ensure effective, efficient operations supporting Southlake's strategic directions. Overall,



the Clinical Support Managers champion organizational change, facilitate effective patient flow, clinical, infection control. Monitors occupational health and safety practices, performs investigations, and issues a report including recommendations. Further, the role also acts to resolve patient complaints and conflicts among staff/departments.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S; Act, as well as all Southlake OH&S; policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Selection Process and Work Environment

We are committed to a selection process and work setting that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People,



Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Company Culture & Credentials

We're proud to be recognized as one of Greater Toronto's Top Employers for 2026, one of Canada’s Most Admired Corporate Cultures for 2025, and one of the World's Best Hospitals for seven years in a row - recognitions that reflect the str

📌 Clinical Support Manager (Newmarket)
🏢 Southlake Health
📍 Newmarket