Application Deadline: 11/13/2026 Address: 250 Yonge Street Job Family Group: Real Estate Under the direct supervision of the Head, Global Workplace Services, this role is accountable for the strategic leadership, operational oversight and performance of the facilities related function and the management of outsourced Facilities Service Providers for BMO’s North American Office space portfolio. The position is accountable to ensure optimal performance and north/south alignment of the service providers in their contractual obligations so that BMO premises are secure, compliant, cost effective and fit for purpose for the BMO lines of business (LOBs), visitors and guests that occupy the space. This role provides a point of escalation as required, supports and directs the outsourced Facilities Management Providers to enhance occupant experience, and maintain compliance with regulatory, environmental, and safety standards. Ensures alignment between values and behaviour that fosters diversity and inclusion. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives. Networks with industry contacts to gather competitive insights and best practices. Lead, cultivate and sustain strong, collaborative partnerships with Workplace Services teams, peers in Corporate Real Estate functions including transaction management, project management and critical environments, internal business partners across Lines of Business, Technology and Security as well as Property Management teams. Build trusted relationships to enhance operational effectiveness and alignment with facilities strategy.



Escalation point for management and resolution of stakeholder escalations to minimize operational risk. Support escalated review and approval of key facilities related communications distributed to Lines of Business, ensuring clarity, strategic alignment and effective representation of the intended message. Collaborate with Senior Leadership, property management, leasing, etc.to align facility operations with business needs. Provide strategic oversight of service providers, ensuring adherence to contractual obligations, performance standards, and operational governance framework and alignment of practices between Canada and the US relating to office. Lead the end-to-end review process and provide concurrence or approval for service provider deliverables related to North American office Facilities Management escalating issues, risks or exceptions to the Global Head for awareness of approval as appropriate. Represent Office Workplace Services in monthly and quarterly service review meetings with service providers, Corporate Real Estate and business partners and provide insights, identify performance management opportunities and drive action plans. Act as the Senior escalation point for office related service delivery issues, complaints, and operational concerns, managing resolution in partnership with the Global Head as needed. Oversee the analysis and validation and provide concurrence or approval of Service Provider governance reporting for office portfolio,



including KPIs, Incidents, work order performance, SLA compliance and operational trends and recommend corrective actions to the Global Head. Develop or approve Workplace Services standard operating procedures in alignment with regulatory policy requirements and enterprise directives and ensure ongoing maintenance and compliance. Review and ensure effectiveness operational quality control checks of service provider, Review and validate changes to service provider managed square footage arising from portfolio changes for Global Head approval. Risk Management Ensure operational processes, risk libraries and internal controls are documented, maintained and enhanced. Primary risk interface for Office Workplace Services identifying, assessing and escalating operational risks, co ordinating subject matter input across teams and providing direction. Approve the service provider’s annual operations and maintenance (O&M;) Plans for office and common services and FM capital plans for office portfolio. Ensure capital planning reflects operational risks, lifecycle priorities, and long-term asset strategies. Approve monthly and quarterly status reviews, financial performance, and reforecasts. Support trend analysis, assess performance against contractual obligations and KPIs and elevate recommendations for Global Head approval while maintaining complete documentation for audit and governance purposes. Review and provide concurrence on service providers action plans to address operational risks, service delivery gaps and both internal and external issues impacting successful execution of the O&M; Plan. Standards Guidance for Projects & Programs Act as escalation point for resolving issues related to project handov

📌 Office Manager Mi-Temps H/F (Young)
🏢 BMO
📍 Young