Application Deadline, Address, Job Family Group

Application Deadline: 11/13/2026 Address: 250 Yonge Street Job Family Group: Real Estate

Under the direct supervision of the Head, Global Workplace Services, this role is accountable for the strategic leadership, operational oversight and performance of the facilities related function and the management of outsourced Facilities Service Providers for BMO’s North American Office space portfolio. The position is accountable to ensure optimal performance and north/south alignment of the service providers in their contractual obligations so that BMO premises are secure, compliant, cost effective and fit for purpose for the BMO lines of business (LOBs), visitors and guests that occupy the space. This role provides a point of escalation as required, supports and directs the outsourced Facilities Management Providers to enhance occupant experience, and maintain compliance with regulatory, environmental, and safety standards.

Key Accountabilities

Team Leadership

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

Advisory





Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives. Develops an expert understanding of business/group challenges. Networks with industry contacts to gather competitive insights and best practices. Recommends measures to improve organizational effectiveness. May consult to or serve on various committees and task forces.

Strategy Lead

Cross functional or global initiatives or ongoing programs. Drive innovation. Ensure 3-5 year operating and capital plans and strategies are in place and reviewed and maintained on a rolling basis.

Relationship Management

Lead, cultivate and sustain strong, collaborative partnerships with Workplace Services teams, peers in Corporate Real Estate functions including transaction management, project management and critical environments, internal business partners across Lines of Business, Technology and Security as well as Property Management teams. Build trusted relationships to enhance operational effectiveness and alignment with facilities strategy. In addition to the above, develop formal connection point with Critical Environments to effectively manage joint or adjacent spaces. Escalation point for management and resolution of stakeholder escalations to minimize operational risk. Proactively support reoccurring issues and drive cross functional alignment to ensure timely updates, accountability and resolution.



Provide strategic guidance to the service provider to support operational excellence and workplace experience. Support escalated review and approval of key facilities related communications distributed to Lines of Business, ensuring clarity, strategic alignment and effective representation of the intended message. Collaborate with Senior Leadership, property management, leasing, etc.to align facility operations with business needs.

Governance of Service Providers

Act as Country lead for the US Service Provider relationship. Provide strategic oversight of service providers, ensuring adherence to contractual obligations, performance standards, and operational governance framework and alignment of practices between Canada and the US relating to office. Lead the end-to-end review process and provide concurrence or approval for service provider deliverables related to North American office Facilities Management escalating issues, risks or exceptions to the Global Head for awareness of approval as appropriate. Represent Office Workplace Services in monthly and quarterly service review meetings with service providers, Corporate Real Estate and business partners and provide insights, identify performance management opportunities and drive action plans. Act as the Senior escalation point for office related service delivery issues, complaints, and operational concerns, managing resolution in partnership with the Global Head as needed. Oversee the analysis and validation and provide concurrence or approval of Service Provider governance reporting for office portfolio, including KPIs, Incidents, work order performance, SLA compliance and operational trends and recommend corrective actions to the Global Hea

📌 Director, Office North America Workplace Services (Young)
🏢 BMO
📍 Young