Northern BC Y Member Serv & Sales Full-Time Permanent Management Prince George, BC, CA

2 days ago Requisition ID: 10917

Date Posted: November 2, 2026

Position Title: Member Experience Supervisor

Location: Prince George Family YMCA (2020 Massey Dr, Prince George)

Term: Full-Time Permanent

Hours: 35 hours per week

Shift: Shift times will vary; schedule will be either Tuesday to Saturday or Sunday to Thursday

Start Date: ASAP

Salary: $60,000 - $63,000 annually

Reports To: Center Manager

- Free YMCA Gym Membership and/or Y@Home
- Training and Career development Opportunities
- Extended Health and Dental Benefits
- Extensive Employee assistance program
- Reduced childcare rates and priority placement for YMCA Staff
- Be part of a charitable organization that positively impacts the community

*Some benefits may vary based on region and employment terms

Nature & Scope

YMCA BC cares about raising healthy and resilient children, ensuring youth feel confident and supported and helping people feel healthy and connected to others in the community. We believe that everyone deserves to be healthy in spirit, mind and body. Our state-of-the-art centres of community offer a range of health, fitness, and aquatics programs for individuals and families.

The Member Experience Supervisor supports membership growth, retention, and satisfaction by leading daily membership operations and applying approved sales and service strategies. This role oversees the Member Experience function to ensure excellent YMCA service standards, smooth member and guest access, and consistent delivery of YMCA values across the facility.



The Supervisor leads and develops Member Experience staff and volunteers and acts as Leadership on Duty to support safe operations and positive member experiences.

Major Responsibilities

- Lead, coach, and develop Member Experience staff and volunteers through ongoing training, feedback, and performance management to ensure confidence, consistency, and high-quality service delivery.
- Support membership growth and retention by implementing approved sales and retention strategies and reinforcing "Inviting New Members to Join" standards.
- Guide staff in effective member conversations that build relationships, promote programs, and encourage long-term engagement.
- Oversee daily front-line membership and service operations to ensure consistent delivery of the YMCA Experience and service standards.
- Respond to and resolve member, patron, and guest inquiries, concerns, and escalations in a timely and professional manner.
- Monitor membership performance metrics including service quality, sales activity, and retention trends, and share insights with leadership.
- Collaborate with management to identify opportunities for continuous improvement in service delivery and operational effectiveness.
- Develop and maintain effective staffing plans and schedules to ensure appropriate coverage, staff readiness, and service consistency.
- Oversee administrative functions such as payroll, reporting, documentation, reservation bookings,



and operational records in alignment with budget and service guidelines.
- Partner with other program areas and participate in centre or association initiatives to enhance service quality, member satisfaction, and overall growth.
- Act as Duty Manager as required, providing facility-wide leadership to manage incidents, resolve conflicts, and ensure safe and consistent operations in accordance with YMCA policies.

Qualifications

- Minimum two to three years related experience in sales and customer service leadership
- Postsecondary education in a related field is an asset (e.g., business, recreation, hospitality, or leadership) or an equivalent combination of education, training, and relevant work experience.
- Experience in coaching, onboarding, or training staff, and supporting performance expectations related to service quality, member engagement, or sales outcomes
- Strong communication skills with an emphasis on persuasive marketing
- Current Standard First Aid and CPR‐C & AED certificate
- Access to vehicle for regular travel within the Lower Mainland and Fraser Valley
- Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
- 3 professional references

About YMCA BC

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, Y

📌 Member Experience Supervisor (Prince George)
🏢 YMCA BC
📍 Prince George