Support residential and commercial customers as a Service Dispatcher with Westisle Heating & Cooling in Duncan, British Columbia. Manage calls and schedules weekdays.

Reporting to the Service Administration Manager, this permanent full time position serves as the hub among customers, technicians and the office. Responsibilities include answering calls, booking maintenance visits, creating Service Fusion work orders, submitting warranty paperwork, and coordinating installation details. The role suits customer-facing professionals from logistics, trucking, towing, hospitality, retail or call centres.

Key Responsibilities:

- Answer inbound calls promptly and professionally
- Make outbound calls to book residential maintenance visits




- Create accurate work orders using Service Fusion
- Submit equipment warranty paperwork weekly
- Keep customers informed about changing timelines

Requirements:

- Experience in customer service, dispatch or administrative coordination
- Ability to manage high call and task volumes
- Comfort with computers and Microsoft Office
- Service Fusion, ServiceTitan or similar experience is an asset
- Legally eligible to work in Canada

Use your customer service, scheduling and administrative coordination strengths to support Westisle Heating & Cooling operations.

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