Support CAA Travel Associates through call monitoring, coaching, and ClientLinq expertise. This position is based within CAA Club Group operations.

As a Team Advisor, you support Travel, Travel Admin, and Corporate Associates with technical, customer, supplier, and administrative assistance. You monitor queues, audit files and calls, and help identify training and development opportunities. The position also supports schedules, onboarding, escalations, and performance improvement.

Key Responsibilities:

- Provide technical, customer, supplier, and administrative Associate support
- Handle schedules, vacations, time off, and WFM liaison
- Audit files and calls for regulatory compliance
- Monitor queues and report call statistics and trends
- Coach agents and support onboarding recent hires

Requirements:

- Minimum two years of travel industry experience
- Previous call centre experience preferred
- Strong time management and organization skills
- Strong computer skills with ClientLinq and TST
- Flexibility for evening and weekend shifts

Apply your travel industry, call centre, coaching, and ClientLinq skills as a Team Advisor at CAA Club Group.

📌 Travel Team Advisor Call Centre (Vaughan)
🏢 Echelon 56
📍 Vaughan