Job Category: Community & Social Services

Division & Section: Toronto Shelter & Support Services, Homelessness Init & Prevention Svcs

Work Location: Various Locations (On Site). Please see below.

Job Type & Duration: Part-Time, Ongoing

Shift Information: Rotating Shifts (Days, Afternoons, Overnights). Monday to Sunday.

Affiliation: Non-Union

Number of Positions Open: 10+

Posting Period: 03-Nov-2026 to 18-Nov-2026

Here's a chance to make a difference in the lives of people experiencing homelessness Working within the City of Toronto's Shelter and Support Services Division, you'll lead a dedicated team delivering shelter services while promoting reliable housing solutions.

Reporting to the Program Supervisor and/or designate, and working as part of a collaborative management team, you will supervise all shift operations involved in providing services throughout a 24/7 operation, to meet client needs in a client-focused, holistic manner in accordance with divisional policies and procedures and applicable legislation. For more information about the City of Toronto's Programs and Services, please visit our website at: https://www.toronto.ca/community-people/housing-shelter/homeless-help/

As a Shift Leader, you'll provide day-to-day supervision to assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning, while encouraging innovation, evaluating performance, and leading staff development through encouragement, motivation, and training. You will also respond to unplanned staffing gaps and proactively adjusts staffing schedules to maintain adequate coverage in fiscally accountable manner.

Supporting the wellbeing of your staff and team will be an integral part of this role,



including creating a culture of psychological safety and maintaining a supportive work environment. Your ability to coach, mentor, and connect with staff and model behaviours that encourage work-life balance, respecting boundaries, and fosters an environment where your staff feel valued and supported, will contribute greatly to ensuring positive workplace mental health. You will also play a role in supporting staff after serious occurrences, raising awareness about available well being resources, and engaging in workplace wellness initiatives. You may also have to manage labour relations, such as hearing and responding to staff grievances and conducting performance management with staff when needed.

Working collaboratively with other supervisory staff, you'll facilitate coordinated Housing First case management services for individuals and families to assist them in achieving housing stability in the community, ensuring clients receive appropriate counselling, support, or referrals, and mediating n their behalf with other service providers. We will also count on you to gather and maintain statistical data and other information on programs for reports, forecast needs and monitor policy and program activities, recommend options, and implement changes to improve operational performance and service delivery.





Your ability to manage administrative duties associated with shelter or institutional operations will prove invaluable as you administer various client funds, TTC tokens, taxis, and voucher issuance, and ensure that appropriate controls and records are kept. This also includes monitoring program operations and providing leadership in service planning and program policy development that in corporates identified needs, with input from clients and community agencies.

As a Shift Leader, you will respond to community concerns and emerging issues, providing timely, professional, and customer-focused service to members of the public.

This includes skills in customer service, communicating with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints, applying verbal de-escalation and crisis prevention techniques in defusing potentially volatile situations.

Key Qualifications

- Post-secondary education in Social Services or other relevant discipline related to the job function, or the equivalent combination of education and experience.
- Considerable experience supervising, coaching, and supporting frontline staff in a social services or human services environment.
- Considerable experience in assisting vulnerable persons who are experiencingpsycho/social/physical, emotional and/or environmental problems in a social service setting or human services environment.
- Experience working with mobile and outdoor outreach teams would be an asset.
- Possession of a valid Ontario Class "G" Driver's Licence would be an asset.
- Ability to work rotating shifts, including days, evenings, overnights, weekends and holidays on a pre-scheduled and call-in basis.
- Abil

📌 SHIFT LEADER (Toronto)
🏢 TORONTO
📍 Toronto