Help taxpayers navigate responsibilities through service-focused collections work, case research, and payment arrangements with the Minnesota Department of Revenue. Hybrid telework is available.

As a Revenue Collections Officer 2, you will support the Collection Division's mission through education, guidance, and qualified taxpayer communication. The St. Paul assignment includes reviewing documentation, processing correspondence, and handling incoming calls. Paid training develops knowledge of Minnesota tax laws and effective customer service strategies.

Key Responsibilities:

- Provide guidance and education about taxpayer responsibilities
- Review case documentation and conduct necessary research
- Process correspondence from clients and taxpayers




- Arrange payment solutions through taxpayer negotiations
- Promote compliance with fairness, respect, and integrity

Requirements:

- Two years of customer service experience
- Customer service experience over the phone preferred
- Conflict resolution and team collaboration experience
- Ability to explain laws, regulations, and procedures
- Critical thinking, empathy, patience, and effective communication

Bring organized problem solving and respectful taxpayer service to collections supporting Minnesota's essential public services.

📌 Taxpayer Services Collection Officer (St Paul)
🏢 Minnesota Direct Care and Treatment
📍 St Paul