Job Summary The Base Supervisor is responsible for the safe, compliant, and on-time delivery of ground service operations at their assigned base.

The Base

Supervisor trains, supervises, and audits ground service personnel on a daily basis, ensuring all activities are carried out in accordance with the Great North Airlines Company Operations Manual, Ground Handling Manual, Dangerous Goods Program Manual, Safety Management System (SMS), and applicable Transport Canada regulations and IOSA/ISAGO standards.

The Base Supervisor also serves as the local Great North Airlines representative in support of Flight Operations, acting as facilitator at the base for flight crew, the System Operations Control Centre (SOCC) team, airport authorities, and contracted service providers.

The Base Supervisor reports directly to the Manager, Safety and Airports

Responsibilities:

Training o Deliver initial and recurrent ground service training to base personnel and contracted handlers, or coordinate delivery through approved trainers, with particular emphasis on:

o Aircraft ground handling, marshalling, and turnaround procedures o Dangerous Goods Awareness per IOSA SARPs and TC TDG Regulations o De-icing/anti-icing operations o Aircraft fueling operations o Weight and balance and load control o Passengers with Special Handling Requirements o SMS and hazard reporting o Amelia Reservations System (where applicable)

- Conduct on-the-job training (OJT) and practical competency checks, and sign off personnel as qualified for assigned tasks.
- Provide accurate and current training records for all base and contracted ground service personnel, and track recurrent training due dates.
- Identify training gaps from audit findings, occurrence reports, and operational trends, and recommend corrective training to the Manager, Safety and Airports.

Supervision

- Supervise day-to-day ground service operations, including aircraft turnarounds, baggage and cargo handling, passenger services, fueling, and de-icing.
- Ensure ground support equipment (GSE) is utilized, serviceable, correctly operated, and that any unserviceable equipment is tagged and reported.
- Monitor on-time performance, identify causes of ground-related delays,



and communicate this information to SOCC.
- Lead, coach, and motivate base personnel; address performance and conduct matters in line with company policy.
- Manage irregular operations (IROPS) at the base, including delays, cancellations, diversions, and passenger re-accommodation, in coordination with SOCC.

Daily Audit and Compliance
- Conduct daily audits of ground service operations against the Ground Handling Manual and company standards, including ramp safety, aircraft servicing, load control, dangerous goods acceptance, and security procedures.
- Document audit findings, assign corrective actions, and follow up to closure.
- Ensure contracted ground handlers meet the terms of their service agreements and IOSA/ISAGO requirements.
- Support periodic compliance audits and new facility audits conducted by the Manager, Airport Operations or Quality Assurance.
- Ensure required manuals, bulletins, and notices are current and available to base personnel.

Operations Support and Local Representation

- Act as the local Great North Airlines representative at the base for flight crews, SOCC, airport authorities, CATSA, CBSA (where applicable), and contracted service providers.
- Support flight and maintenance crews with operational requirements, including, flight documentation, fuel or GSE requests, catering, and crew transportation and accommodation as required.
- Coordinate with SOCC and Maintenance Control on aircraft status, AOG events, and schedule changes affecting the base.
- Serve as the initial in office point of contact for operational occurrences, accidents, and incidents, and support the Emergency Response Plan (ERP) at the station level.
- Attend airport operator meetings and represent company interests on local operational, safety, and security matters.

Safety, Security, and Quality
- Actively promote safety, security,



and quality within the base by encouraging employee participation in SMS and ensuring effective communication with all stakeholders.
- Ensure base and contracted personnel have access to the Great North Airlines SMS reporting system and are trained to use it.
- Report hazards and occurrences, and support SMS investigations as requested by the Director, Safety and Security.
- Comply with all SMS and safety policies, processes, and standards.
- Comply with all security policies, processes, and standards.
- Participate in the airline quality audit program (as assigned).
- Other projects and duties as assigned by the Manager, Safety and Airports.

Requirements

- Minimum two (2) years of airline ground operations experience;
- Supervisory or lead hand experience an asset;
- Valid Dangerous Goods certification (or ability to obtain);
- Train-the-trainer or instructional experience an asset;
- Aviation audit training an asset;
- Valid Restricted Area Identity Card (RAIC) and Airside Vehicle Operator's Permit (AVOP), or ability to obtain;
- Valid driver's licence;

Skills and Attributes

- Fluent English and French written and spoken skills;
- Strong working knowledge of ground handling procedures, Transport Canada regulations, and IOSA/ISAGO standards;
- Demonstrated leadership, coaching, and conflict resolution skills;
- Sound computer literacy and attention to detail in documentation and record keeping;
- Sound judgement and the ability to make timely decisions during irregular operations;
- Strong planning, organizational, and time management skills;
- Ability to work under pressure and prioritize competing demands;
- Motivated and enthusiastic team player who can work autonomously and in a team setting;
- Flexible and willing to work irregular hours, including early mornings, evenings, weekends, and holidays; regular travel required;
- Ability to work outdoors in all weather conditions;
- Ability to lift up to 50 lbs;
- Frequent standing, walking, bending, pushing, and pulling;

Pay: $30.00-$35.00 per hour

Experience

- Airport ground operations: 2 years (preferred)

Language:
- French (preferred)

Work Location: In person

📌 Base Supervisor (YQB - Quebec CityAirport) (Quebec City)
🏢 Great North Airlines
📍 Quebec City