At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun

Sounds pretty excellent, doesn't it? It is

House of Friendship is a leading provider of solutions in the areas of housing, addiction services, food securityand community development across WaterlooRegion ( www.houseoffriendship.org ). Our 86-year history has built a legacy of innovation,adaptationand the continuous pursuit of better ways to meet the needs of individuals and familiesimpactedby poverty and addiction. Our mission is at thecenterof all we do as we pursue more integrated ways to walk with community members experiencing increasingly complexneeds.

We are looking for someone to utilize their passion for operational excellence, community leadership and systems thinking to guide and progress Community Services programs and integrated intake and service navigation. Leading a team of managers and supervisors, the Senior Manager will use project management, strategic thinking and data-based decision-making to manage change and improve participant outcomes. The Senior Manager will be responsible for ensuring evaluation and continuous improvement in program outcomes. This role participates as a member of the Program Director's leadership team and will work alongside organizational leaders to support working groups and action interdisciplinary planning initiatives across the organization.

This full-time position offers 37.5 hours per week.



Schedule is generally weekday, daytime hours. Flexibility required, including some evening and weekend hours to supportspecial events. Valid G class driver's license and reliable vehicle are required; frequent travel within Waterloo Region required

Key Responsibilities:

- Lead, develop, support and provide strategic leadership to the Community Services management team and Intake team and provide oversight to the supervisory team, direct service team, and volunteers supporting the programs
- Lead management team meetings and actively participate as a team member across integrated programs
- Coach management team members on planning and communications related to change processes and work through organizational design to drive clarity at the program level
- Provide strategic leadership for all aspects of program operation, deliverables and outcomes; including program development and review, program budget, allocation of resources, and relationships with funders, community partners, staff and people we serve
- Champion the development, implementation and accountability to program policies and procedures
- Lead risk mitigation process to create a supportive environment that is physically and psychologically healthy
- Collaborate with internal and external parties to guide project planning for continuous improvement, including creating work plans and budgets,



building the team with internal and external partners, and co-creating measures and outcomes
- Participate in community committees and leadership opportunities to advance community development, social justice, and poverty alleviation
- Engagement with local, provincial and federal associations tied to community development, social justice, and poverty alleviation
- Support the Director with administration, creating reports and proposals to support and secure diverse funding opportunities
- Secure, maintain and report on operational funding alongside the Director
- When required develop funding and/or research proposals for the program area
- Contribute to the overall annual planning processes for Community Services and Access and implementation of organizational wide strategic planning initiatives

Job Specific Knowledge/Skills:

- Grounded in the value of relationship-centered coaching for teams and relationship-centered healing for the people we serve and community
- Ability to build effective teams and create an atmosphere of belonging and collaboration that values diversity and individual strengths
- Ability to foster relationships with key partners, effectively build formal and informal relationship networks inside and outside the organization to increase opportunities for innovation and positively impact outcomes
- Excellent organizational and time management skills – attention to detail including skills in logistics, planning and objective note keeping
- Passion to support leaders and teams providing exceptional services to people seeking community services and supports
- Ability to work collaboratively in cross-divisional, cross

📌 Senior Manager, Community and Access (Kitchener)
🏢 House of Friendship
📍 Kitchener