Oversee aviation security service delivery for GardaWorld at YYZ in Mississauga. Lead frontline teams while monitoring KPIs, compliance, and operational quality.

This Service Delivery Manager position supports Toronto Pearson International Airport security operations within GardaWorld's Aviation Services business unit. You will lead daily activities, coach employees, resolve issues, and collaborate with airport stakeholders. The focus includes safety, customer service, productivity, and quality performance.

Key Responsibilities:

- Support and coach frontline airport teams
- Monitor operational KPIs and performance results
- Resolve issues quickly during daily operations
- Collaborate with internal teams and airport stakeholders
- Drive continuous improvement initiatives

Requirements:

- Post-secondary education or equivalent professional experience
- One to three years of leadership or operations management experience
- Strong leadership, communication, and problem-solving skills
- Experience working in fast-paced operational environments
- English required; French is a robust asset

Lead aviation security service delivery with frontline coaching, KPI oversight, operational compliance, and customer service leadership at YYZ.

📌 Aviation Security Service Manager (Mississauga)
🏢 GardaWorld
📍 Mississauga