Bilingual French writing and speaking support SAP Canada customers from Vancouver, British Columbia, in a hybrid contract assignment. Strong communication and software experience are valuable. This four-month Bilingual French Customer Engagement Associate assignment handles inbound customer and prospective-customer inquiries. The work uses chat, phone, and email while applying customer support experience, business acumen, and SAP systems knowledge. Candidates must reside in British Columbia.

Key Responsibilities: Answer inbound chats, phone calls, and emails Manage and organize leads from SAP inbound channels Input leads into SAP CRM and marketing tools Profile leads and route them to appropriate teams Identify escalations and route them to managers Requirements: Bilingual French writing and speaking ability BBA, BComm, or BA graduate at minimum Excellent customer support and communication skills Robust business acumen and proficient MS Office skills Customer service or previous phone experience is an asset Use French communication, customer support, and SAP tools to manage inbound engagement for SAP Canada customers.

📌 Bilingual French Customer Engagement Associate (Vancouver)
🏢 Yoh, A Day u0026 Zimmermann
📍 Vancouver