Support Canadian travelers in French and English from home, using empathy and critical thinking to resolve questions through phone and email.

Insight

Global's client seeks a fluent bilingual Customer Service Representative for travel, perks, and assistance support. You will provide benefit information, answer travel questions, open non-medical assistance cases, and guide customers through claims. The work requires professional communication and independent problem solving.

Key Responsibilities: Handle approximately 40–50 customer calls daily Respond to inquiries in French and English Provide pre-trip assistance and travel advisories Explain benefit coverage, limitations, and services Document cases and customer records accurately Requirements: Fluent written and verbal French and English At least six months customer service experience Strong troubleshooting and critical-thinking skills Reliable work-from-home setup Experience with travel, benefits, claims, or assistance programs Apply bilingual communication, travel assistance knowledge, and thoughtful troubleshooting while supporting customers through accurate remote service.

📌 Bilingual Travel Assistance Representative (Quebec City)
🏢 Insight Global
📍 Quebec City