ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com. APPLY TALENT PIPELINE: Interested in joining the APPLY team, but don’t see an open role you connect with? Submit your resume below and we’ll add you to our Talent Pipeline. When new opportunities open up at APPLY, we'll check our Pipeline. If

your profile
is a fit, we'll get in touch for an interview. Please review the requirements below to determine if you would be a good fit and submit your resume.

LOCATION:
APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to PT or ET. THE ROLE: As a Project Management Lead at APPLY, you will sit at the intersection of delivery, people, and growth, owning multi-track programs and portfolios across digital strategy, products, platforms, and marketing. You set and enforce delivery standards to ensure transparent, predictable, and commercially sound execution. With a background in digital agency or consultancy environments, you have a track record of running large digital programs and leading delivery practitioners. You seamlessly navigate between high-level program strategy and granular workstream details, resolve complex challenges, and earn the trust of teams and leadership. You are also, unapologetically, an AI-forward delivery leader.



APPLY delivers through an agentic model in which human practitioners work alongside AI agents across the project lifecycle, and the Project Management Lead is accountable for making that model work at program and team level: defining the guardrails your teams operate within, owning the review gates across workstreams, and keeping human judgment at the centre of everything that leaves our door. You are hungry for all things AI, you enjoy pulling apart your team's processes to make them better, and you bring others with you as this landscape keeps moving. RESPONSIBILITIES Program & Portfolio Management
- Lead small-to-medium programs and portfolios (up to $5M annual revenue) with multiple tracks of work, providing day-to-day delivery direction to the Project Managers aligned to your program and running individual tracks yourself where needed.
- Develop, maintain, and execute program delivery plans, including milestones, deliverables, dependencies, and resource allocation across all tracks.
- Proactively manage risks, issues, dependencies, assumptions, and decisions across programs and projects to resolution.
- Enforce project management best practices and refine or establish processes to address gaps.
- Oversee team capacity planning in collaboration with discipline leads, and act as backfill for your Project Managers when needed.
- Keep the program knowledge base organized, current, and usable by the whole team.
- Coach teams on Waterfall, Kanban, Agile and Agentic delivery methods,



selecting the right approach for each engagement and its stage. Agentic & AI-Enabled Delivery Leadership
- Establish delivery guardrails for agentic engagements, ensuring human review and approval for all AI-assisted outputs across workstreams.
- Structure work between AI agents and team members with clear review gates, risk logs, and permission boundaries.
- Align senior client stakeholders to an agentic operating model, emphasizing outcome-based metrics, transparent AI usage, and quick review cycles.
- Report on outcome as well as activity at program level — time to value, delivery velocity against a human-only baseline, and measurable value validation.
- Champion reusable and scalable prompts, skills, agents, and automations across the Project Management discipline. Client & Stakeholder Management
- Cultivate and manage direct client relationships at middle-management and executive levels, acting as the senior delivery voice on your programs.
- Communicate program status, risks, and trade-offs clearly to internal teams and external stakeholders, delivering difficult news early and constructively.
- Provide guidance on complex and challenging client situations, diffusing tension and choosing a path to resolution.
- Partner with Client Services and account leadership to identify growth opportunities, bringing commercial awareness to every delivery conversation. Business Development
- Contribute to RFPs, pitches, and proposals for new and existing clients.
- Develop and present program delivery approaches to prospective clients, including timelines, ways of working (including agentic delivery models), resourcing plans, and budget estimates.
- Collaborate with other disciplines to create standardized deliver

📌 Project Management Lead (Canada)
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📍 Canada