Big Viking Games is seeking a VIP Player Services Lead to own the VIP program for YoWorld, FishWorld, and future live-service projects. You will manage high-value player relationships, shape retention strategies, and collaborate with Product, Live Operations, QA, Engineering, Marketing, and leadership to elevate service quality. You will lead reporting, insights, and process improvements, mentor teams, and help translate player feedback into actionable studio decisions.
📌 VIP Player Experience Lead (Toronto)
🏢 Big Viking Games
📍 Toronto
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