Job Description
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues
- experts in their fields
- who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to current heights. Every day, you'll have current and exciting opportunities to make life brighter for our Clients
- who are at the heart of everything we do. At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

About the role
Reporting to Director, Supplier Strategy & Integration, this position is responsible for supporting the implementation of the supplier strategy for Sun Life Canada/Canadian Operations and continuous improvement of Supplier Relationship Management practices. This role will support our supplier, relationship and outsourcing strategies working closely with each business unit to develop and implement 3rd party solutions to support clients and internal business processes. This includes early engagement and input on the introduction of new 3rd party services and relationships, providing market research, competitive analysis and reporting progress on strategic supplier initiatives. In addition to working with and supporting all Canadian business units,



the incumbent collaborates with other specialized teams within our organization to set priorities, develop action plans and deliver results. This includes working with external service providers, CXO, Sourcing, Legal, Compliance, Risk, Operational Business Intelligence, and Finance. Accountabilities also include the development of guidelines, procedures and reporting to ensure efficient and systematic control and management of ongoing supplier relationships. The Manager researches and analyzes supplier relationship management industry standards and proposes improvements to continually evolve Supplier Relationship Management and will also play a key role in executing the digital roadmap for SRM and cross-functional process alignment. What you will be doing Plan, direct, monitor and evaluate the team’s performance while empowering team members to support a culture of learning, mentoring and sharing; Anticipate client, internal business partner and supplier needs when participating in solution development with peers and cross-functional teams and engage the appropriate stakeholders to validate solutions while considering survey results captured from suppliers and business partners discussions; Participate in departmental, intra divisional and company wide projects including new outsourcing initiatives, supplier integrations as well as implementation of internal technologies, strategies, tools,



processes and practices; Establish measures and targets for internal SRM team service levels; Ensure standards and processes align to Corporate Responsibility – Sustainability, Diversity Equity and Inclusion requirements. What you need to succeed Expert knowledge of Supplier Relationship Management business processes and technologies within a related industry and extensive experience in a similar role; Ability to summarize large data sets into insights and present recommendations to leadership and showcase excellent communications skills (writing, speaking and listening) to various audiences and levels within and outside of the organization; Ability to coach and support a high performing team, create a positive team environment and work closely with other leaders and colleagues regardless of position or level within and external to the organization; Ability to prioritize and manage various activities concurrently; Strong Project Management discipline and Business Analysis Skills; Change ambassador and strong influencer
- Demonstrated relationship building and stakeholder management skills with ability to adapt and continuously improve in a fast-paced matrix environment; Curious and passionate about delivering an exceptional 'client experience' and continuously realizing improvements; Accounting/financial/data analysis experience; As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide. Unique Requirement As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life. What

📌 Manager, Supplier Strategy (Ottawa)
🏢 Sun Life Assurance Company of Canada
📍 Ottawa