Job Description

Location:
Toronto, Winnipeg Referral Level: Level 1 Mackenzie Investments IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients. At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals. Join our team to engage in continuous learning and skill development in a supportive setting. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals. Overall Job Purpose The Director, Citizen Development & Employee Technology Experience Pod Owner is responsible for leading and advancing two connected enterprise capabilities: enabling employees to safely improve how work gets done through Microsoft Copilot, Power Automate and approved low-code/no-code capabilities; and reducing technology friction through stronger employee experiences, communications, onboarding, short-form learning,



TechTalks and adoption programs. This role shapes and delivers the pod strategy, roadmap, operating model, governance, prioritization and measurable outcomes. The Director balances speed, innovation and employee empowerment with security, privacy, risk, operational resilience and supportability, ensuring employee-led technology adoption remains practical, governed and sustainable. Key Accountabilities
- Lead the pod vision, strategy, roadmap and priorities for Citizen Development and Employee Technology Experience, ensuring alignment to enterprise objectives, portfolio priorities and measurable business outcomes.
- Operate and launch and then continuously improve the Citizen Development operating model, including scope, intake, prioritization, decision rights, solution classification, lifecycle oversight, support model, escalation paths and value measurement.
- Enable governed adoption of Microsoft Copilot, Power Automate and approved low-code/no-code capabilities, with clear boundaries between employee-led solutions and work requiring business-led or technology-led delivery.
- Maintain practical guardrails for safe innovation, including solution registration, ownership, risk tiering, control gates, security review, privacy considerations and operational supportability.
- Identify employee technology friction across corporate and advisor communities and sponsor practical improvements that improve productivity,



adoption, service experience and confidence in technology.
- Lead employee technology communications, TechTalks, digital learning content, short video learning, tech tips, onboarding support and awareness campaigns that make technology easier to understand and adopt.
- Manage and refine the pod backlog, making informed trade-offs across value, risk, cost, capacity, quality, employee experience, technical sustainability and operational impact.
- Coordinate agile planning, backlog refinement, sprint execution, reviews and retrospectives to maintain delivery discipline, transparency and momentum.
- Provide day-to-day leadership, coaching and feedback to pod team members; partner with Product and Delivery Chapters on standards, capability development, staffing and best practices.
- Build strong partnerships across business teams, Technology, Security, Risk, Privacy, Architecture, Service Management, enterprise platform teams and corporate support functions.
- Communicate roadmaps, progress, risks, decisions, dependencies and performance clearly to stakeholders and senior leaders.
- Track measures for adoption, employee experience, productivity, business value, cost, operational health, risk and supportability, and use insights to improve priorities and outcomes. Qualifications
- Bachelor’s degree in Business, Technology, Digital Transformation or a related field required; equivalent experience considered an asset
- 5–8 years of progressive experience in enterprise technology, digital workplace, product, automation, artificial intelligence, employee experience, service management or technology delivery
- Experience supporting strategies, operating models, roadmaps, governance

📌 Director, Citizen Development (Toronto)
🏢 Mackenzie Financial
📍 Toronto