Drive digital transformation projects at Agropur using analytics, automation, and artificial intelligence. Partner with teams to improve customer experience and operational efficiency. This Customer Experience Transformation Project Manager leads technology-enabled initiatives across a complex organization. You will develop business cases, oversee implementation, and redesign processes around measurable outcomes. Success depends on connecting business priorities with customer-facing solutions, data, and adoption.
Key Responsibilities
- Bring the CX roadmap to life through high-impact initiatives
- Implement customer-facing technologies, automation, and artificial intelligence
- Redesign processes to improve efficiency and customer experience
- Use data and analytics to guide decisions and investments
- Track adoption, experience, efficiency, and business indicators
Requirements:
- Eight to ten years in digital or business transformation
- Robust large-scale project management experience
- Knowledge of project governance and portfolio methodologies
- Excellent analytical, problem-solving, and communication skills
- Ability to influence stakeholders across organizational levels Apply transformation leadership, technology implementation, and data-driven decision-making to deliver measurable customer experience improvements at Agropur.