Own Airbnb Luxe onboarding operations remotely from Canada, using Salesforce, analytics, and cross-functional leadership to grow quality supply. As Senior Operations Manager, you will manage current listing onboarding end-to-end within Airbnb’s Homes Enterprise team. You will build acquisition motions, maintain a healthy pipeline, improve systems, and support Luxe’s quality standards. The work partners closely with Sales, Product, technical teams, and other cross-functional groups.
Key Responsibilities
- Own and improve end-to-end Luxe listing onboarding operations
- Build acquisition and onboarding approaches with Sales partners
- Close tooling and process gaps through durable systems
- Manage program budgets and external vendor relationships
- Track metrics,
diagnose performance drivers, and restore progress
Requirements:
- 8+ years in operations, program, sales, revenue, or supply chain management
- Experience owning pipelines or funnels through steady-state operation
- Strong analytics, problem-solving, dashboard, and data decision skills
- Hands-on Salesforce experience building reports and resolving issues
- Experience navigating matrixed organizations and leadership settings Bring Luxe onboarding, Salesforce, analytical, and cross-functional operations expertise to Airbnb’s growing premium homes business.