Lead SAP service delivery remotely from Montreal expertise in ITIL practices, SLA governance, and SAP S/4HANA application management services. This permanent SAP AMS Manager role requires seven years of relevant SAP experience and significant SAP delivery experience. You will develop AMS accounts, manage client relationships, and coordinate services across operational and management levels. Familiarity with RISE with SAP and GROW with SAP models supports informed client conversations.

Key Responsibilities
- Support renewals, client satisfaction, and account retention
- Maintain contractual, scope, and consumption visibility
- Serve as primary client contact and trusted advisor
- Plan delivery, assign tickets, and coordinate resources
- Coach consultants through feedback and skills development

Requirements:
- Seven years of relevant SAP experience
- Significant SAP delivery and AMS account development experience
- Practical SAP S/4HANA knowledge
- Solid ITIL-aligned incident, problem, and change management knowledge
- Familiarity with RISE with SAP and GROW with SAP Apply SAP S/4HANA, ITIL, and SLA governance expertise to lead remote AMS delivery and client relationships.

📌 SAP AMS Service Delivery Manager (Toronto)
🏢 High Cliff Partners
📍 Toronto